Complex Care

Complex Care

Complex care is sometimes referred to as long-term live-in care or continuing complex care. This type of care is more complicated in nature, and should only be delivered by qualified and experienced care practitioners.

Our high quality complex care at home service is a cost-effective and personal alternative to care within a nursing or a residential care home. We provide individuals with the support of a highly experienced live-in caregiver, who can support a wide range of complex care needs to make sure you or your loved one can remain living in the comfort of their own home.

What conditions can complex care support?

Our service allow us to deliver continuous complex care on a one-to-one basis, limiting stress and disruption for individuals with debilitating conditions. As experts in supporting those with complex care needs, we offer care and help for people with conditions such as:

  • Spinal injuries
  • Congenital disease
  • Brain injuries
  • Degenerative conditions
  • Cerebal palsy

We often support with:

Here’s how we can help:

  • Home ventilation and respiratory support
  • Pain from head and spinal injury
  • Tracheostomy care
  • Gastrostomy and nasogastric feeding
  • Medication administration
  • Bowel and epilepsy management
  • Continence care

We work closely with individuals, families and healthcare professionals to develop a tailored, person-centred complex care plan which identifies all their requirements and allows them to have a choice and control over their care.

How to access this service

You will normally be referred to our service by your local authority or a health professional. Where you intend to pay for care yourself, you can contact our team on 020 8464 8811 or via e-mail at to discuss your needs.