Quality improvement (QI) is about looking at what we are doing, seeing if we could do it better and bringing everyone together to redesign the way care is provided. It is also about making change happen.
As an organisation we foster and promote a culture of continuous improvement. QI builds on foundations we already had in place and work we were already doing but is a more proactive approach and brings various tried and tested methodologies altogether in one place.
QI uses a systematic evidence based approach and uses tools and techniques to improve the experience and the outcomes for clients, others who use our services and carers. It can also be used to improve our working environment, for example, improve our own processes to free up time to care.