Every so often we know something might go wrong with the service you receive from us. If you’re unhappy with the care you receive or an element of our service, we want to hear from you.
We also want to hear from you if you’re happy with the care you’re receiving – it’s good to be able to thank the team and let people know they’re doing a good job, so if you have a compliment, congratulation or complaint please get in touch by telephone on 020 4541 7116 or via e-mail at care.vna12@nhs.net.
The Care Quality Commission offers guidance on how to make a complaint. Click here for more information.
If you require support with the complaints process, the Independent Complaints Advocacy Service (ICAS) can help. ICAS is a free, independent, and confidential organisation who will be able to advise you of the options available. ICAS can be contacted:
• By telephone on 0330 440 9000
• Via e-mail to info@seap.org.uk
Further information about ICAS can be found on their website: www.seap.org.uk.